Privacy Policy

This privacy policy (“Policy”) is used with the purpose to help customers to understand information collected by Sun World and to ensure privacy of user’s personal information when access and/or use websites, mobile applications owned, managed, provided directly by Sun World (hereinafter referred to as “Websites, apps of Sun World”).

Users must be responsible to promptly notify us about inappropriate behavior of using, abusing, violating privacy of third party to Websites, apps of Sun World to provide suitable solution.

1. Method, purpose and scope of information

Users when using Websites, apps of Sun World might be required to provide information such as: full name, date of birth, number of identity card/citizen identification/passport, career, contact address, email, phone number, password, bank account number and others when use Websites, apps of Sun World for Sun World to identify, verify information, complete the payment procedure, support, contact and exchange information with users while providing services.

Users commit that given information are true, accurate and complete at time when providing. After agreed that information, Sun World understood that users allowed us to collect and use the information with the purpose and scope mentioned in this Policy. Any inaccurate information might affect user’s benefits and Sun World will not be responsible those cases.

2. The scope of using information

Sun World uses the provided user’s information to:

• Providing suitable services/utilities for each user.
• Sending notifications about exchanging information activities between users and Sun World in order for users to follow that information and to announce that Sun World had recorded that information.
• Connecting and solving user’s issues in special cases.
• Confirming and contacting related transactions in Websites, apps of Sun World.
• To send the user news about promotion campaigns, activities, upcoming events, researches, surveys of Sun World and/or our affiliates and/or our partners via email or SMS, notification in Websites, apps of Sun World.
• Any other purposes to which user’s consent has been obtained.
• In accordance with the request from state agencies who have authorization or in special cases following the regulations of law.

3. Storing information and editing, cancel of personal information

Personal information of users will be stored until there is a request of cancellation in accordance with the laws or by user. In any other case, user’s personal information will be privately kept in servers of Sun World. Users have the right to approach, change, update, remove personal information provided on database of Websites, apps of Sun World by logging in the personal account.

Users have the privilege to send requests for changes or service suggestions to website address https://sunworld.vn or via Websites, apps of Sun World. After receiving these responses, Sun World will confirm the information; if the problems are true in accordance with user’s feedback, based on severity level, Sun World will have appropriate solution.

4. Third party link.

Websites, apps of Sun World may contain links to websites, apps of intermediary service provider and third party are not owned or controlled by Sun World. Sun World has no control over, and assumes no responsibility for the intermediary, third party websites, apps. User is highly recommended to acknowledge terms and conditions of such intermediary, third party websites, apps.

5. Mini game

Websites, apps of Sun World includes mini games including Lucky wheel, Quiz game …. All information of users in mini games will follow this Policy.

In case the user needs information about these mini games, please contact the information are provided in each game.

6. Address of the entity that collects and manages personal information

Sun World Hanoi Office

2nd floor, Ancora Building, 03 Luong Yen, Hai Ba Trung, Hanoi City, Vietnam

7. Commitment to protect user’s personal information

Personal information of users on Websites, apps of Sun World are guaranteed to be absolute private following this Policy. Any harvest or using information of each user without purposes mentioned above in this Policy can only be accepted when allowed by that user, unless the regulations from law case.

Do not use, transfer, provide or disclose to any third party about user’s personal information when there is no acceptance from the user except for requests of competent state agencies according to regulations of the law or be allowed by that user base on rules of this Policy.

In case storage server haved a network security problem that lead to the lost in user’s personal information, Sun World has the responsibility to notify the issue to authorities to investigate timely and announce to users.

For Sun World to solve requests/complains of individuals/organizations when contacting Sun World, please provide complete related information including: full name, address, mobile numbers, … and responsible with the information. Sun World will not be responsible or solve any complains relating to user’s benefits if the personal information provided from that user was incorrect.

8. Update

When updating new Websites, apps of Sun World, this Policy might be updated also to replace the initial rules and regulations. Please access Websites, apps of Sun World with newest version to see detail information.